A quick plug for Erick Simpson of MSPU’s new book “The Best NOC and Service Desk Operations Book EVER” (great title!) which is available for pre-order today, saving $50 off the cover price! Erick’s book, The Guide to a Successful Managed Services Practice, was a big influence when I took Netlink IT down the Managed Services road – so I’m always one of the first to grab Erick’s new books for a good read.

“Following in the footsteps of the last 3 books in our Managed Services Series: The Guide to a Successful Managed Services Practice, The Best I.T. Sales & Marketing BOOK EVER! and The Best I.T. Service Delivery BOOK EVER!, this new publication continues our goal of documenting best practices for each and every area of a successful I.T. and Managed Services Provider's practice.

The Best NOC and Service Desk Operations BOOK EVER! reveals how to build, staff and maintain a NOC and Service Desk effectively and profitably, along with best practices and techniques to increase efficiencies and net profits for these critical business units of your IT practice. Whether you are looking to build out your NOC and Service Desk from scratch, are interested in learning how to effectively outsource and manage specific components of these units, or simply wish to evaluate the processes you currently employ in your own NOC and Service Desk, this reference guide will teach you how to improve processes, maximize efficiencies and increase client satisfaction - all while improving your bottom line!

Ship date for The Best NOC and Service Desk BOOK EVER! is October 31st, 2009, but we are now accepting pre-orders at a $50 discount over cover price!

Click here for more information, and to pre-order now for only $99.99* - and save $50 over the cover price!”